We would like to take this opportunity to let you know that it has been an absolute pleasure working with Cass, she is a credit to your company. We have found her to be highly professional with a keen attention to detail, and at the same time very personable. She is also very loyal to your contractors, which is admirable when there are minor issues. We have always been impressed with how promptly she responded to my ranting emails at the end of the day and she has been very patient with us. We would like to reassure you that we have never taken her involvement in this project for granted, Cass has fully justified our decision to employ Berkeley Place to look after the project for us.